Privacy Policy

Introduction

At Knowtizmnt Consulting & Design, your privacy and trust are fundamental to everything we do. As a purpose-driven organization that sees our work as ministry, we are committed to protecting your personal information with the same care and integrity we bring to all our client relationships.

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This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our services, including our website design, brand strategy, and consulting services.

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Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, industry, role/title, business objectives
• Project Details: Information about your organization, goals, target audience, and strategic needs
• Communication Records: Emails, meeting notes, project feedback, and other correspondence
• ‍Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

Information We Collect Automatically

• Website Usage Data: Pages visited, time spent on site, referring websites, device information
• Technical Information: IP address, browser type, operating system, device identifiers
• Cookies and Similar Technologies: We use cookies to improve website functionality and user experience

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How We Collect Information

We collect information through:

• Direct interactions when you complete forms, apply for rentals, or communicate with us
• Automated technologies such as cookies and similar tracking technologies
• Third parties such as property platforms, payment processors, or referral partners

How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Providing brand strategy, website design, and consulting services
• Project Management: Coordinating timelines, deliverables, and communications
• Strategic Research: Understanding your industry, competitors, and target audience
• Quality Improvement: Enhancing our services based on client feedback and project outcomes
• Client Support: Responding to inquiries and providing ongoing support
• Project Updates: Sharing progress reports, deliverables, and strategic recommendations
• Educational Content: Sending relevant insights, case studies, and industry updates (with your consent)
• Business Development: Following up on inquiries and proposals
• Contract Management: Maintaining records for legal and business purposes
• Compliance: Meeting legal obligations and industry standards
• Business Operations: Internal reporting, accounting, and business analysis

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Business Operations: Internal reporting, accounting, and business analysis

Legal Basis for Processing (GDPR)

For individuals in the European Union, we process your personal data based on:

• Contract Performance: Delivering the services you've requested
• Legitimate Interests: Improving our services and maintaining client relationships
• Consent: Marketing communications and optional data uses (you can withdraw consent anytime)
• Legal Obligations: Compliance with applicable laws and regulations

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Information Sharing and Disclosure

We Do Not Sell Your Information

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

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Limited Sharing for Business Purposes

• Service Providers: Trusted vendors who help deliver our services (hosting, payment processing, design tools)
• Legal Requirements: When required by law, court order, or to protect legal rights
• Business Transfers: In connection with business sales, mergers, or acquisitions (with continued privacy protection)
• With Your Consent: Any other sharing will require your explicit permission

Data Security and Protection

Security Measures

• Encryption: Sensitive data is encrypted both in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security systems and software are regularly updated
• Secure Communications: Protected email and file sharing systems for sensitive information
• Backup Procedures: Regular, secure backups with encryption and access controls

Incident Response

In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required by law, typically within 72 hours of discovery.

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Data Retention

• Active Projects: Information retained for the duration of our business relationship
• Completed Projects: Project files retained for 7 years for business and legal purposes
• Marketing Communications: Contact information retained until you opt out
• Legal Requirements: Some information may be retained longer to meet legal obligations

You may request earlier deletion of your information, subject to legal and business requirements.

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Your Privacy Rights

General Rights

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Communication Preferences: Opt out of marketing communications anytime

Additional Rights (GDPR/CCPA)

• Data Portability: Receive your data in a portable format
• Processing Restrictions: Limit how we process your information
• Objection: Object to processing based on legitimate interests
• Automated Decision-Making: We don't use automated decision-making that significantly affects you

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How to Exercise Your Rights

Contact us at info@knowtizmnt.com with your request. We'll respond within 30 days and may need to verify your identity to protect your information.

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Cookies and Tracking Technologies

Cookie Types

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage and improve user experience
• Preference Cookies: Remember your settings and preferences

Cookie Management

You can control cookies through your browser settings. Disabling certain cookies may limit website functionality.

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Third-Party Services

Integrated Tools

We use reputable third-party services for:

• Website Hosting and Analytics: Professional hosting and usage analysis
• Communication Tools: Email services and project management platforms
• Payment Processing: Secure payment handling (we don't store payment card information)
• Design and Development Tools: Professional software for delivering our services

Third-Party Privacy

These services have their own privacy policies. We select partners who maintain high privacy and security standards.

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Special Considerations

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Working with Educational Institutions

When working with schools or educational organizations, we comply with applicable privacy laws including FERPA, ensuring student information is protected according to educational privacy requirements.

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Government and Municipal Clients

For government agency clients, we comply with applicable public records laws and government data protection requirements.

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International Clients

We comply with applicable international privacy laws including GDPR for European clients and other regional privacy regulations.

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Children's Privacy

Our services are designed for business clients and we do not knowingly collect personal information from children under 13. If we become aware that we've collected information from a child under 13, we will delete it promptly.

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We do not sell or rent your personal information to third parties for marketing purposes.

• Performance of a contract (such as lease agreements)
• Compliance with legal obligations
• Our legitimate interests in providing and improving our services
• Your consent, where applicable

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Data

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

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Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Our legal obligations under applicable laws
• The applicable statute of limitations for legal claims

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Data Portability: Request transfer of your information
• Objection: Object to processing of your information
• Withdrawal of Consent: Withdraw previously given consent

To exercise these rights, please contact us using the information provided below.

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Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

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Children's Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete that information promptly.

As we operate primarily in Tennessee but serve clients worldwide, your information may be transferred to and processed in countries outside your country of residence. We will ensure that appropriate safeguards are in place to protect your personal information according to this Privacy Policy.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes by:

• Email notification to current clients
• Website notice for general updates
• Direct communication for material changes affecting ongoing projects

Continued use of our services after changes indicates acceptance of the updated policy.

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Contact Information

Privacy Questions and Requests

Email: info@knowtizmnt.com
Mail: Knowtizmnt Consulting & Design
Antioch, Tennessee

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General Inquiries

Website: [www.knowtizmnt.com]
Email: info@knowtizmnt.com
Phone: (855)456-6989

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